ethics and standards 

The following explains how the company 'Allegra Stone Mediation' and the associates I work with, adhere to the GDPR (General Data Protection Regulation, 2018).

 

The information below also details what ethical and professional standards we use in our capacity as a coach and/or workplace mediator.

  1. We only email clients who wish to be contacted. A preference to be emailed will be asked of the client after our work together is concluded. I send one email per year in July or August.

  2. We keep client notes regarding coaching and psychometric feedback for seven years, as this has been stipulated by our insurance companies. Thereafter our notes and records of client meetings are deleted or destroyed.

  3. We do not keep records of paper and electronic copies of psychometric test reports after seven years from the date of the test - this includes deletion from the online test systems.

  4. We keep confidential any information regarding coaching, mediation or psychometric testing sessions to anyone other than the client to whom it refers - unless there is explicit permission from the client, in writing.

  5. If we believe that the client may be at risk of serious harm to themselves or others or may be a terrorist risk or may be in breach of the Health and Safety at Work Act (1974 and 2015) then our coaches and mediators reserve the right to contact the relevant authorities without permission of the client.

  6. All mediation agreements (detailing the outcomes of mediations) are only sent to participants unless we have their explicit permission.

  7. We destroy all notes from workplace mediations immediately after their cessation.

  8. Any supervision we undertake (whether this be group or 1-1) for our professional development would not identify clients to that supervisory third party - their name for example would not be provided.

  9. We keep basic data on clients i.e. their name, email address and telephone number in order to contact them to arrange appointments and provide information about coaching sessions.

  10. Any payment information is held securely on accounting software. If a client wishes to be deleted from this database they can request this at any time - subject to HMRC regulations.

  11. We do not share personal or sensitive data regarding our clients to any other organisation without their express permission (e.g. to refer to another professional/their HR department). 

  12. All clients have a right to be forgotten/erased from our information systems and, subject to the advice of our insurance companies, and the HMRC we are willing to arrange permanent deletion.

  13. We adhere to the GDPR in its entirety and are open to receiving requests to provide any information we hold on clients directly to them.

  14. Any information collected via feedback process (such as online feedback forms) will be used for our developmental purposes only and will not be shared. Any written testimonials provided by clients will be marked as such on the survey as potentially being used for marketing purposes. These will always be anonymised.

  15. We adhere to the British Psychological Society's Code of Conduct  for ethical standards and practice.

  16. Office hours are: Monday to Friday - 09:00 to 17:00 GMT. The office is closed on Saturday and Sunday - and on UK Bank Holidays. 

  17. As I appreciate that it is not always convenient to attend a session during working hours, therefore out of hours appointments can be requested of us.

  18. All enquiries received by e-mail or phone to the email address below will get a reply within 24 hours.

  19. Payment is usually made via bank transfer after presentation of an invoice.

  20. All fees will be explicitly explained in advance of all coaching or mediation sessions via written quotation.

  21. Allegra Stone Mediation and her associates are not responsible for any mental health problems clients may experience after participating in coaching or mediation.

  22. Allegra Stone Mediation and her associates maintains the correct and appropriate insurance with a reputable UK Insurer - details of cover can be provided upon written request. 

  23. If you have any complaint or feedback - please use the email or form below. Every attempt will be made to support and resolve any issues.

Contact

Allegra Stone Mediation

Nailsworth, Gloucestershire

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Tel: 07854 394427

allegra@allegrastonemediation.co.uk

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